air condition KIA SOUL EV 2019 Warranty and Consumer Information Guide

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Subject to the other terms and conditions of this limited warranty manual, Kia Motors America, Inc. (“Kia”) warrants that it will arrange for an Authorized EV Kia Dealer at locations of its choice to provide for the repair of your vehicle if it fails to function properly during normal use. An authorized EV Kia Dealer will remedy such failures to function properly at Kia’s expense, if you present your vehicle to such a service facility during its normal operating hours, provide sufficient information to permit a proper identification and diagnosis of the failure to function, and permit the facility adequate time to perform the necessary repair. As this obligation is subject to the terms, conditions and limitations of this manual, you should refer to the manual to understand which repairs and replacements are covered by this warranty and how to locate an Authorized EV Kia Dealer. (See pg.12 for reference in locating an Authorized EV Kia Dealer). When an Authorized EV Kia Dealer makes necessary repairs pursuant to the warranty, it may do so using parts that are new, repaired, remanufactured, reconditioned, or otherwise authorized by Kia. These parts will be covered by the terms and conditions of the Replacement Parts and Accessories Limited Warranty. If an Authorized EV Kia Dealer declines or fails to carry out a proper repair or replacement covered by this limited warranty without charge to you, Kia will (a) determine if the repair or replacement requested by you is covered by this New Vehicle Limited Warranty and, if so, (b) obtain cooperation from an Authorized EV Kia Dealer to
conduct such repair or replacement without charge to you. However, Kia’s obligation to do (a) and (b) requires you to contact the Kia Consumer Assistance Center and provide all materials needed by them to carry out those obligations to you. The Center can be contacted at the address or phone number provided in the Kia Owner Satisfaction and Assistance Section of this manual, or can also be found at the Kia website at http://www.kia.com.
Parts replaced under any warranties in the Manual
become the property of Kia.
1. The Warranty Period
The New Vehicle Limited Warranty is divided into various warranty periods. For the purpose of all warranties contained in this Manual (other than warranties on replacement parts or accessories installed after the Kia Vehicle was placed into use), the warranty period begins on the Date of First Service. “Date of First Service” means the first date the Kia Vehicle is delivered to the first retail purchaser, is leased or is placed into service as a company vehicle use (e.g., as a demonstrator, rental or fleet vehicle), whichever is earliest. Moreover, whenever this manual refers to a warranty period of months/miles, it means whichever comes first. Any remaining portion of any warranty, except the 120 months/100,000 miles Power Train (Original
What is Covered
New Vehicle Limited Warranty
New Vehicle Limited Warranty
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• Vehicles Placed in Commercial Service
The 120 months/100,000 miles Power Train Limited Warranty also excludes all coverage for any Kia Vehicle that has been placed into any form of commercial service, including but not limited to taxi, route delivery, livery service, or rental.
• Adjustment Coverage
Service Adjustments are covered for the first 12
months/12,000 miles. Service adjustments means
minor repairs not usually associated with the
replacement of parts, such as wheel balance and
alignment, freeplay or tension adjustments of cables,
belts, levers and pedals, body parts and fittings.
3. Exceptions
The items specified below are covered for periods
different from the basic coverage.
• Air Conditioner Refrigerant Charge
Air conditioner refrigerant charge is covered for the
first 12 months of the warranty period regardless of
mileage. Over the balance of the warranty period,
refrigerant charge is covered only when replenished
as part of a warranty repair.
• Audio / Entertainment System
An original equipment radio or navigation system is
covered for the first 36 months/36,000 miles.
• Traditional 12 Volt Battery (Non EV)
The original equipment Traditional 12 Volt Battery
is covered by a limited warranty for a period of 36
months/36,000 miles. During 36 months/36,000
miles of the warranty period, a defective battery will
be replaced at no cost to you. Kia will cover
diagnostic, installation and replacement battery
costs.
Kia will not reimburse you for any portion of the
cost of a non-Kia replacement battery.
• Lithium-Ion Polymer Battery Capacity Coverage
The Lithium-Ion Polymer Battery (“EV Battery”)
Capacity warranty coverage period is 10 years or
100,000 miles from the Date of First Service,
whichever comes first, for capacity loss below 70%
of the original battery capacity. This warranty
covers repairs needed to return battery capacity to
70% of original battery capacity. If possible, the
EV battery components will be repaired or replaced,
and the original EV Battery will be returned to the
vehicle. If necessary, the EV Battery will be
replaced with either a new or remanufactured
Lithium-Ion Polymer Battery. Any repair or
replacement made under this Lithium-Ion Polymer New Vehicle Limited Warranty
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Battery Capacity Coverage may not return your
Lithium-Ion Battery to an “as new” condition with
the original 100% battery capacity. However, it will
provide the vehicle with an EV Battery capacity of at
least 70% of the original battery capacity. This
Lithium-Ion Battery Capacity Coverage is subject to
the exclusions listed under the section “What is Not
Covered.”
• Brake and Clutch Linings
Brake linings, including pads and shoes, and clutch
linings are warranted for 12 months/12,000 miles,
whichever comes first, if they fail to function
properly during normal use. Brake linings are
designed to wear out as part of the process of
stopping your vehicle safely and consistently while
providing reasonable levels of noise and vibration
during normal use. Brake or clutch linings function
properly during normal use even if they need
replacement in less than the full warranty period.
Rather, most replacements at lower mileage are
required by driver usage habits which can cause high
rates of wear. In addition, brake lining wear is
substantially increased by environmental conditions
such as exposure to road salt or due to regular
driving in stop and go rush hour traffic. The more
wear factors which are present, the more rapid the
wear. Resulting repairs and replacements of linings
are not covered by your warranty.
• Paint
Paint repairs due to non-impact discoloration, fading,
cracking, chipping, or flaking are covered for the
first 36 months/36,000 miles.
• Seat Belt Warranty-Kansas
The seat belts in Kia Vehicles originally sold in the
State of Kansas are covered under the New Vehicle
Limited Warranty for a period of 120 months,
regardless of mileage, when the repairs are
performed by an Authorized EV Kia Dealer in
Kansas.
4. Limited Liability
Liability under this warranty is limited solely to the
repair or replacement of factory installed parts if they
fail to function properly during normal use. Such
repair or replacement shall be carried out by an
Authorized EV Kia Dealer at its place of business.
This warranty does not include any other expense,
including but not limited to those for any
replacement transportation or for the loss of use of
your Kia vehicle
New Vehicle Limited Warranty
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New Vehicle Limited Warranty
UVO
• The New Vehicle Limited Warranty does not cover
some repairs for certain conditions or issues related
to the UVO system, if equipped, including, but not
limited to :
• Improper installation of paired devices such as
phones or digital media players
• Malfunctioning paired devices
• Inadequate signals
• Misuse such as insertion of foreign obejects
• Damage caused by unauthorized modification to
functionality or capability
• Installation of unauthorized or unapproved
software, upgrades, or other system modifications
• Computer or internet viruses, bugs, worms, or
other similer issues.
Tires
• Tires are warranted by the tire manufacturers and not
by Kia. In the event that you need assistance, please
contact your Authorized EV Kia Dealer or refer to
the tire warranty pamphlets provided with your Kia
Vehicle for details.
Salvage or Total-Loss Vehicles
• Any Kia Vehicle that has ever been or should have
been issued a “salvage” title or similar
“branded”title under any state’s law; or has been
declared a “total loss” or equivalent by a financial
institution or insurance company. Replacement Parts
Limited Warranty or any recalls or campaigns.
Production Changes
• Kia and its Authorized EV Kia Dealer reserve the
right to make changes in vehicles built and/or sold
by Kia and its Authorized EV Kia Dealers at any
time without incurring any obligation to make the
same or similar changes on vehicles previously built
and/or sold.
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Subject to the other terms and conditions of this limited
warranty manual, Kia Motors America, Inc. (“Kia”)
warrants that it will arrange for an Authorized EV Kia
Dealer at locations of its choice to provide for the repair of
your vehicle if it fails to function properly during normal
use. Such service facilities will remedy such failures to
function properly at KMA’s expense, if you present your
vehicle to such a service facility during its normal operating
hours, provide sufficient information to permit a proper
identification and diagnosis of the failure to function, and
permit the facility adequate time to perform the necessary
repair. As this obligation is subject to the terms, conditions
and limitations of this Manual, you should refer to the
manual to understand which repairs and replacements are
covered by this warranty. If an Authorized EV Kia Dealer
declines or fails to carry out a proper repair or replacement
of a factory installed part covered by this limited warranty
without charge to you, Kia will (a) determine if the repair or
replacement requested by you is covered by this Anti-
Perforation Limited Warranty and, if so, (b) obtain
cooperation from an Authorized EV Kia Dealer to conduct
such repair or replacement without charge to you. However,
Kia’s obligation to do (a) and (b) requires you to contact the
Kia Consumer Assistance Center and provide all materials
needed by them to carry out those obligations to you. The
Center can be contacted at the address or phone number
provided in the Kia Owner Satisfaction and Assistance
Section of this manual, or can also be found at the Kia
website at http://www.kia.com.
1. Warranty Period
The warranty period is for the first 60 months/100,000
miles from the date of first retail delivery or when it is
first put into service, whichever comes first.
2. What is Not Covered
• Any perforation due to corrosion of the Kia Vehicle
which is caused by industrial fallout, accident,
damage, abuse, vehicle modifications or damaging
or corrosive cargo in the Kia Vehicle.
• Any surface corrosion of the Kia Vehicle which does
not result in perforation, such as that caused
typically by sand, salt, hail or stones.
• Any perforation due to corrosion of a part of the Kia
Vehicle which is not a body sheet metal panel. As
used herein, “body sheet metal panel” specifically
excludes all parts which are components of the
exhaust system of the Kia Vehicle.
• Defects or damage resulting from the use of parts
not sold or approved by Kia including the resultant
damage to associated parts or systems.
• Any perforation due to corrosion of the Kia Vehicle
caused in whole or in part by a failure to maintain
Anti-Perforation Limited Warranty
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Anti-Perforation Limited Warranty
the Kia Vehicle in accordance with the procedures
specified in paragraph 3, “Your Responsibilities”
3. Your Responsibilities
Inspect the body sheet metal panels of your Kia Vehicle
on a regular basis (at least monthly) to detect any chips
or scratches in the paint or protective coating and to
repair them immediately.
Special care should be taken to protect your Kia Vehicle
from corrosion under the following conditions:
• If you drive on salted roads, or if you drive near the
ocean, flush the underbody as needed, and at least
weekly with clean unsalted water.
• It is important to keep the drain holes in the lower
edges of the body clear.
• If your Kia Vehicle is damaged due to an accident or
any event which may cause damage to the paint,
have your Kia Vehicle repaired as soon as possible.
• If you carry special cargo, such as chemicals,
fertilizers, deicing salt, or other corrosive substances,
be sure that such materials are well packaged and
sealed. Any leakage of such materials will void this
warranty where the leakage has occurred.
• If you drive frequently on gravel roads, we
recommend that you install stone guards behind
each wheel.
4. To Get Warranty Service
You must take your Kia Vehicle, along with this
manual, to any Authorized EV Kia Dealer in the United
States during its normal service hours. (See pg.12 for
reference in locating an Authorized EV Kia Dealer).
If you have any questions or need assistance regarding
this warranty, refer to the “When You Need to Talk to
Kia” starting on Page 24.
5. Limited Liability
Liability under this warranty is limited solely to the
repair or replacement of factory installed parts that fail
to function properly. Such repair or replacement shall be
carried out by an Authorized EV Kia Dealer at its place
of business. This warranty does not include any other
expense, including but not limited to those for any
replacement transportation or for the loss of use of your
Kia vehicle.
6. Other Terms
The “Other Terms” stated on page 12 in the New
Vehicle Limited Warranty section of this manual also
apply to this warranty.
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16Replacement Parts and Accessories Limited Warranty
Subject to the other terms and conditions of this limited
warranty manual, Kia Motors America, Inc. (“Kia”)
warrants that it will arrange for an Authorized EV Kia
Dealer at locations of its choice to provide for the repair
of your vehicle if it fails to function properly during
normal use. An authorized EV Kia Dealer will remedy
such failures to function properly at Kia’s expense, if
you present your vehicle to such a service facility during
its normal operating hours, provide sufficient
information to permit a proper identification and
diagnosis of the failure to function, and permit the
facility adequate time to perform the necessary repair. As
this obligation is subject to the terms, conditions and
limitations of this manual, you should refer to the
manual to understand which repairs and replacements
are covered by this warranty. When an Authorized EV
Kia Dealer makes necessary repairs pursuant to the
warranty, it may do so using parts that are new, repaired,
remanufactured, reconditioned, or otherwise authorized
by Kia. These parts will be covered by the terms and
conditions of the Replacement Parts and Accessories
Limited Warranty. If an Authorized EV Kia Dealer
declines or fails to carry out a proper repair or
replacement covered by this limited warranty without
charge to you, Kia will (a) determine if the repair or
replacement requested by you is covered by
Replacement Parts and Accessories Limited Warranty
and, if so, (b) obtain cooperation from an Authorized EV
Kia Dealer to conduct such repair or replacement
without charge to you. However, Kia’s obligation to do
(a) and (b) requires you to contact the Kia Consumer
Assistance Center and provide all materials needed by
them to carry out those obligations to you. The Center
can be contacted at the address or phone number
provided in the Kia Owner Satisfaction and Assistance
Section of this manual, or can also be found at the Kia
website at http://www.kia.com.
This warranty covers Kia Genuine new or
remanufactured replacement parts and Kia Accessories
supplied from Kia Motors America, Inc. and sold by an
Authorized EV Kia Dealer. This includes Kia
Accessories installed by an Authorized EV Kia Dealer
or Kia Motors America, Inc. prior to the retail delivery
of a new Kia Vehicle.
If a covered replacement part or accessory was installed
by anyone other than an Authorized EV Kia Dealer, the
replacement part or accessory will be repaired or
Replacement Parts and Accessories Limited Warranty
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18Replacement Parts and Accessories Limited Warranty
• Accessories
A Kia Accessory installed by Kia or an
Authorized EV Kia Dealer on a new vehicle at
the time of, or prior to the vehicle’s date of
delivery to the original retail purchaser, or the
date the vehicle is first put into service, is
covered under the New Vehicle Limited
Warranty and is limited to 60 months from the
date of original retail delivery date of first use, or
60,000 miles, whichever comes first.
A Kia Accessory installed by an Authorized EV
Kia Dealer after the vehicle was delivered to the
original retail purchaser or first put into service
shall be warranted for the greater of (1) the
duration of the New Vehicle Limited Warranty or
(2) 12 months or 12,000 miles from the date of
purchase or installation.
Kia Genuine AM/FM Radios, satellite radios,
CD players or other audio equipment purchased
after the vehicle is first put into service are
covered for 12 months/unlimited miles.
A Kia Genuine Air Conditioning System
installed by an Authorized EV Kia Dealer after
the vehicle is first put into service is covered for
12 months/12,000 miles, whichever comes first,
or the remainder of the New Vehicle Limited
Warranty, whichever is greater, from the date of
installation. A Kia Genuine Air Conditioning
System purchased over the counter is warranted
for 12 months/unlimited miles.
What Is Not Covered
• Damage or corrosion due to such factors as
accidents, negligence, improper repairs or
adjustments, misuse, alterations or collision.
• Damage or surface corrosion from environment
such as acid rain, airborne fallout (chemicals, tree
sap), stones, salt, road hazards, hail, wind storm,
lightning, floods and other acts of God.
• Normal wear, tear or deterioration such as
discoloration, fading, deformation, etc.
• Air conditioner refrigerant charge after the first
12 months, unless replenished as part of a
warranty repair.
• Replacement parts or accessories installed on a
Kia Vehicle in which the odometer has been
altered, or on which the actual mileage cannot be
readily determined.
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20Scheduled Maintenance Record
The service records on this and the following pages have
been designed to include the signature of your Authorized
EV Kia Dealer representative or other repair establishment
representative. This signed form is evidence of completion
of maintenance services and should be kept with the
receipts, repair orders and invoices in the glove box. All
records should be given to any subsequent owner of the Kia
Vehicle. Claims made during the warranty term will not
qualify under the warranty if resulting from lack of
maintenance rather than from defective material or
workmanship. Alternatively, for your convenience, you have
been provided with a vehicle maintenance Log booklet for
your use in recording your Kia vehicle’s maintenance. You
may use either to organize and maintain your records.
Scheduled Maintenance Intervals
Refer to your Owner’s Manual for the specific conditions.
Pre-Delivery Inspection
Mileage:
R.O. Number:
Date:
Authorized
Signature:
Dealership:
Service #1
Mileage:
R.O. Number:
Date:
Authorized
Signature:
Dealership:
Service #2
Mileage:
R.O. Number:
Date:
Authorized
Signature:
Dealership:
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24When you need to talk to Kia and Roadside Assistance
To Our Consumer
This section contains information about Kia’s Roadside
Assistance Program, contacting Kia Motors America and
the BBB AUTO LINE. Please review the procedures on
the next few pages. They are provided to help resolve
any concerns you may have with your vehicle or
dealership. Feel free to contact us at any time.
Also included are basic requirements established by your
state regarding Lemon Laws for your reference.
ROADSIDE ASSISTANCE PROGRAM
As an added consumer benefit, Roadside Assistance is
provided on all new 2019 Kia Vehicles from the date the
vehicle is delivered to the first retail buyer or otherwise
put into use (in-service date), whichever is earlier, for a
period of 60 months or 60,000 miles, whichever is
earlier, subject to the terms, conditions and exclusions
set forth in this manual.
More information regarding the services available under
Kia’s Roadside Assistance program is available in your
Kia Vehicle’s Owner’s Manual. These services generally
include:
• Towing to the nearest authorized Kia dealer or an
alternative service location in the event of a
warranty-related disablement
• Flat tire assistance*
• Jump start assistance*
• Lock-out assistance* (excludes reimbursement for
replacement of any missing, lost or damaged keys)
• Trip interruption expense benefits in the event a
warranty-related disablement occurs more than 150
miles from home and the repairs require more than
24 hours to complete (limited to $100 per day for a
maximum of 3 days per incident) NOTE: Fleet
vehicles are excluded from reimbursement under
Kia’s Trip Interruption Policy.
* Roadside Services are limited to a maximum of $75
per occurrence.
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